They are challenged with manual processes, bottlenecks, and under-utilization of technology, all of which adversely affect business performance. At Forefront, we understand that business process optimization (BPO) is important for an organization to drive tangible results. Our consultants' depth of experience leading BPO initiatives addresses many of these deficiencies and delivers results to the bottom line. We initiate these engagements by working with your people to identify opportunities for improvement and designing end-to-end business processes to ensure they operate as efficiently as possible while meeting the strategic objectives of the organization.
We focus on process design as a component of any technology implementation. After all, there is little value in supporting an inefficient business process with the latest technology. Our BPO services are focused on:
We initiate this effort by engaging your people in a comprehensive gap analysis to determine which business requirements are being met by current processes, and which are not. The results are discussed with your stakeholders and prioritized based on the investment of time, capital, and human resources it will require to optimize the business processes. The business process analysis project culminates in a decision to proceed with business process redesign.
Depth of experience across multiple vertical industries and business functions provides our consultants with the ideal tool kit to effectively design business processes. We deconstruct each business process into individual activities and leverage existing people and supporting technologies to minimize unproductive activities resulting in an optimal business process. These efforts result in significant increases in operational efficiencies and productivity, and are often the prerequisite to other key initiatives, such as technology evaluation, selection, and implementation.